Shipping policy

Thank you for shopping with Super. Please take a moment to review our shipping terms and conditions outlined below.

1. Shipping Destinations:

We currently offer shipping services within New Zealand only.

2. Processing Time:

Orders are typically processed and dispatched within 1-2 business days after payment confirmation.

3. Shipping Methods:

We offer standard shipping options for all orders.

Express shipping options may be available for select products and regions, with additional charges applied.

4. Shipping Rates:

Shipping rates are calculated based on the weight, dimensions, and destination of the package.

Shipping costs will be displayed at checkout before payment confirmation.

5. Delivery Timeframes:

Standard delivery within New Zealand usually takes 2-5 business days after dispatch.

Express delivery options, where available, may expedite the delivery process.

6. Tracking Information:

Once your order has been dispatched, you will receive a confirmation email containing tracking information.

You can track the status of your shipment using the provided tracking number on the courier's tracking portal.

7. Delivery Attempts:

Our courier partners will make multiple attempts to deliver your package to the provided shipping address.

If no one is available to receive the package after several attempts, it may be returned to our warehouse. Additional shipping fees may apply for re-delivery.

8. Shipping Restrictions:

We are unable to deliver to PO Boxes, as our courier partners require a physical address for delivery.

Some remote or rural areas may have limited or extended delivery times.

9. Order Modifications:

Once an order has been placed, changes to shipping details or delivery preferences may not be possible. Please review your shipping information carefully before completing your purchase.

10. Order Tracking:

If you have any questions or concerns regarding the status of your order or shipment, please don't hesitate to contact our customer support team. We're here to assist you.

11. Shipping Damage or Loss:

In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with our courier partners to resolve the issue and ensure your satisfaction.

12. Shipping Policy Updates:

We reserve the right to update or modify our shipping terms and conditions at any time without prior notice. Any changes will be reflected on this page.

By placing an order with us, you agree to adhere to the shipping terms and conditions outlined above. If you have any questions or require further assistance, please feel free to contact us.

Thank you for choosing Super, please reach at hi@superkiosk.online for help.